Return & Refund Policy – Qaffra

Last updated: May 25, 2026

Welcome to Qaffra. We value your trust and aim to provide the best shopping experience for attars and perfumes. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

Due to the personal nature and hygiene standards of perfumes and attars, we only accept returns in the following cases:

• Wrong product delivered
• Damaged product received
• Leaked or broken bottle received
• Missing items in the package

To be eligible for a return:

• You must contact us within 48 hours of delivery.
• Product must be unused and in original packaging.
• Unboxing video is mandatory for damaged, leaked, or missing item claims.

2. Non-Returnable Items

We do not accept returns for:

• Used perfumes or attars
• Products damaged after use
• Change of mind
• Fragrance preference issues
• Orders placed incorrectly by the customer

3. Refund Process

Once your return request is approved:

• Refund will be processed within 5–7 business days
• Refund will be credited to the original payment method or bank account
• In COD orders, customers may need to provide bank details for refund processing

4. Replacement Policy

In eligible cases, we may provide:

• Replacement product
• Store credit
• Partial or full refund

depending on the issue verification.

5. Cancellation Policy

Orders can only be cancelled before shipment. Once shipped, cancellation requests may not be accepted.

6. Shipping Information

• We provide Free Delivery Across India
• Orders are usually delivered within 4–7 working days
• Shipping is handled through Shiprocket and partner courier services

7. Contact Us

For return or refund related queries, contact us:

• Brand Name: Qaffra
• Email: teamqaffra@gmail.com
• Working Hours: Monday to Saturday, 10 AM – 7 PM